We’ve crowdfunded and we are pre-selling but we haven’t started shipping yet. We’ve been getting questions about warranty and return policy.
What have people generally done/seen for crowdfunded/startup hardware? I haven’t really seen other campaigns discuss this up front, usually it seems to be something that people post only after they’ve been shipping for a while.
We want to give these people a reasonable answer, but also don’t want to lock ourselves into anything unreasonable.